Darren Monahan - Executive Producer, Obsidian Entertainment
Hi guys, for those of you with issues with black screens on startup, please try the following update.
We're looking into the issue that some of you have reported with instant crashes on startup with the 0xc0000005 message. We have been unable to reproduce it here, but will be private messaging some of you soon with some things to try out.
In the meantime, I would like to invite those of you who are having crash issues on startup to please do the following:
1) From the Start Menu, click Run and type 'dxdiag' and press Enter.
2) When the "DirectX Diagnostic Tool" comes up, please press the "Save All Information..." button. Save the DxDiag.txt file to your Desktop.
3) Send an e-mail to [email protected] with the following information: a) Version number of the game reported on the updater. b) A detailed description of the problem with as much information as possible. c) Any steps to reproduce or other things that you've tried on your own to troubleshoot this issue. d) Attach the DxDiag.txt file from your Desktop. PLEASE NOTE: This contains information about your PC that may be identifiable. ONLY send this file if you are comfortable sharing that information with Obsidian. We will NOT use it for any purpose other than to support you. e) Navigate to the My Documents/Neverwinter Nights 2 folder and also attach the NWN.INI file.
In the mean time, here are a few things to try:
1) Make sure you have the latest video and sound card drivers for your hardware.
2) Shut down every other application possible on your machine. This includes virus scanners, mail programs, browsers, etc. I suggest running through the tray icons in the lower right corner of your screen and right-clicking each icon to close them if possible.
3) Disconnect any unnecessary attached peripherals such as USB Snowbots, cell phones, Ipods, etc.
4) Advanced users: Press Ctrl-Alt-Del and close down any applications that aren't necessary to run a game.
5) Try to run the game again.
6) If it still crashes, from the Start Menu, click Run and type in "msconfig" and press Enter. Click the "Diagnostic Startup" option. Reboot, and try running the game. If it works now, there is some sort of conflict with software running on your machine. If it doesn't, run "msconfig" again and set it back to Normal Startup.
7) Go the Start Menu again and click Run, and type "dxdiag", and press Enter. When the "DirectX Diagnostic Tool" comes up, go to the Sound tab. Slide the "Hardware Sound Acceleration Level" slider all the way to the left, and then press the "Exit" button. Run the game again. (If it continues to exhibit problems, be sure to go back and slide the slider back to the right to where it was previously.)
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